1. Who We Are
AAI Grain Food and Supplies Limited (RC: 7416621) is a duly registered Nigerian agribusiness company incorporated under the Companies and Allied Matters Act (CAMA) of the Federal Republic of Nigeria. Our registered head office is located at No. 40 Sharada Phase 3, Kwanar Ganduje, Kano State, Nigeria. We operate as a wholesale food supplier, commodity exporter, and logistics provider serving domestic and international institutional buyers.
2. Information We Collect
When you submit an enquiry, bulk order, or export order through our website, we may collect the following categories of information: (a) Personal identification data — full name, job title, and nationality; (b) Business information — company name, business registration number, and trade licence details; (c) Contact details — email address, telephone number, and WhatsApp contact; (d) Order specifications — commodity type, required volume (metric tonnes), packaging preference, and delivery destination; (e) Financial and banking information — preferred payment terms, Incoterms, and bank transfer preferences (we do not store full bank account numbers on our website); (f) Technical data — IP address, browser type, and pages visited, collected automatically via server logs.
3. How We Use Your Information
We use the information you provide solely for the following legitimate business purposes: (a) Processing and fulfilling your trade enquiry or export order; (b) Generating and issuing a Proforma Invoice, Bill of Lading, and associated shipping documentation; (c) Communicating order status updates, including your unique Serial Reference Number (AAI-YYYY-NNNN); (d) Complying with Nigerian export regulations, NAFDAC food safety requirements, and NEPC export licensing obligations; (e) Preventing fraud and verifying the legitimacy of international trade transactions; (f) Improving our website and services based on aggregated, anonymised usage data.
4. Legal Basis for Processing
We process your personal data on the following legal bases: (a) Contractual necessity — processing is required to fulfil the trade agreement or order you have initiated; (b) Legal obligation — we are required by Nigerian law (CAMA, NAFDAC Act, Customs & Excise Management Act) to retain certain trade records; (c) Legitimate interests — we have a legitimate interest in preventing fraud and maintaining the security of our trade operations; (d) Consent — where you have explicitly provided consent for a specific purpose, such as receiving trade newsletters or market updates.
5. Data Sharing and Third Parties
We do not sell, rent, or trade your personal or business information to any third party. We may share your information only in the following limited circumstances: (a) With licensed freight forwarders, shipping agents, and customs brokers strictly for the purpose of executing your shipment; (b) With Nigerian regulatory authorities (NAFDAC, Nigeria Customs Service, NEPC) as required by law; (c) With our email service provider solely for the purpose of delivering order confirmation and status notifications; (d) With professional advisers (lawyers, auditors) bound by confidentiality obligations. All third parties are contractually required to handle your data in accordance with applicable data protection laws.
6. International Data Transfers
As an international commodity exporter, we may transfer your business information to countries outside Nigeria in the course of executing your export order (for example, to shipping agents in the destination country). Where such transfers occur, we ensure appropriate safeguards are in place, including contractual clauses that require the recipient to protect your data to a standard equivalent to Nigerian data protection requirements under the Nigeria Data Protection Act 2023 (NDPA).
7. Data Retention
We retain your personal and business data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with our legal obligations. Trade records, including order submissions and invoices, are retained for a minimum of seven (7) years in compliance with Nigerian tax and corporate law. After this period, data is securely deleted or anonymised.
8. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include: encrypted data transmission (HTTPS/TLS); access controls limiting data access to authorised personnel only; regular security reviews of our systems; and secure handling of payment term information. While we take all reasonable precautions, no internet transmission is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Under the Nigeria Data Protection Act 2023 (NDPA) and applicable international data protection frameworks, you have the following rights: (a) Right of access — to request a copy of the personal data we hold about you; (b) Right to rectification — to request correction of inaccurate or incomplete data; (c) Right to erasure — to request deletion of your data where it is no longer necessary for the purposes for which it was collected; (d) Right to restrict processing — to request that we limit how we use your data in certain circumstances; (e) Right to data portability — to receive your data in a structured, machine-readable format; (f) Right to object — to object to processing based on legitimate interests. To exercise any of these rights, please contact us at [email protected].
10. Cookies and Tracking
Our website uses essential cookies required for the site to function correctly (such as session management). We may also use analytics cookies to understand how visitors use our site, subject to your consent. We do not use advertising or tracking cookies. You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our order forms.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date of the most recent revision is shown at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer at: Email: [email protected] | Telephone: +234 701 694 6701 | Address: No. 40 Sharada Phase 3, Kwanar Ganduje, Kano State, Nigeria.